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Help centre
Got Questions?
Everything you need to know about entering competitions, free postal entry, tickets, draws, prizes, wallets and playing safely with LuxePrizes.
Frequently Asked Questions
UK residents aged 18+ only.
No. One account per person. Duplicate accounts may be closed and any active tickets and funds may become void.
Go to My Account → Play Safe → Set a daily/weekly/monthly limit.
Yes, but increases may be delayed for cooling-off. Decreases apply immediately.
My Account → Play Safe → Choose a time-out period.
Yes. My Account → Request Account Deletion. We will confirm by email.
Usually 1–3 working days once approved. Bank times may vary. Larger withdrawals may take 7 working days.
No. You must use a payment card in your own name.
Tickets are non-refundable once purchased.
Yes—e.g. GamCare (0808 8020 133) and StepChange (0800 138 1111).
It’s the ratio of winning tickets to total tickets. It doesn’t guarantee a win per number of plays.
Still need help?
Contact us if your question is not covered here. Please include your account email, order number or ticket number where relevant.
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