We're here to help
Support & Complaints
Whether you have a question about a competition, need help with your account, want to discuss a prize claim or need to make a complaint, our team is here to help.
General Support
Competition enquiries, account help, prize claims and general questions.
contact@luxeprizes.co.ukComplaints
If something hasn't gone right, we'll investigate fairly and promptly.
complaints@luxeprizes.co.ukPrivacy Requests
GDPR requests, data access requests and privacy enquiries.
privacy@luxeprizes.co.ukSend us a message
We aim to respond to most enquiries within 24 hours.
Our complaints process
1
Submit
Send us your complaint using the form above or via email.
2
Acknowledgement
We aim to acknowledge complaints within one working day.
3
Investigation
Our team investigates and reviews all relevant information.
4
Resolution
We aim to provide a full response within five working days.