A few of our most common questions, answered.
Tap “Join”, fill your details, verify email, and you’re in.
UK residents aged 18+ only.
No. One account per person. Duplicate accounts may be closed and any active tickets and funds may become void.
Go to My Account → Play Safe → Set a daily/weekly/monthly limit.
Yes, but increases may be delayed for cooling-off. Decreases apply immediately.
My Account → Play Safe → Choose a time-out period.
Yes. My Account → Request Account Deletion. We will confirm by email.
Usually 1–3 working days once approved. Bank times may vary. Larger withdrawals may take 7 working days.
No. You must use a payment card in your own name.
Tickets are non-refundable once purchased.
Yes—e.g. GamCare (0808 8020 133) and StepChange (0800 138 1111).
It’s the ratio of winning tickets to total tickets. It doesn’t guarantee a win per number of plays.